Our Commitment to Privacy
Synergy Legal Pty Ltd (ACN 26 601 251 094) trading as Synergy Legal (“we,” “us”) is committed to managing your personal information in accordance with the Australian Privacy Principles, the Privacy Act 1988 (Cth), and any other applicable privacy legislation.
How We Interact with You Online
You may visit our website without identifying yourself. However, if you choose to provide personal information, it will be managed in accordance with this Privacy Policy.
Our website uses cookies—small files stored on your browser—to enhance user experience and deliver relevant content. These cookies collect information such as device details and pages visited but do not capture personal information. You can disable cookies through your browser settings if preferred.
We are not responsible for the content or privacy practices of any third-party websites linked to or referenced on our site.
What Information We Collect
When you enquire about our services or become a client, we collect and maintain records of your personal information, including but not limited to:
How and Why We Collect Your Information
We collect personal information as necessary to provide legal services, assess your needs, and achieve the best possible outcomes for you.
This information is typically obtained directly from you via phone, email, or in person, or via forms on our website. In some cases, we may collect information from other sources as required during the course of your matter.
We may also use the information you provide for market research and to improve our services.
How We Store Your Information
Your personal information is stored electronically through our file management system and, in some cases, in physical form. We implement physical security measures for hard copies and network security for electronic records.
As our website may not be encrypted, we recommend exercising caution when transmitting personal information online.
How We Use and Disclose Your Information
The way we disclose personal information depends on the circumstances of your matter.
We do not share your personal information with third parties unless:
When necessary, we may share certain data with third-party service providers to analyse website usage. These providers may store data overseas. While we take all reasonable steps to protect your information, we are not responsible for any privacy breaches by third parties.
Accessing and Updating Your Information
You have the right to access your personal information upon request, free of charge.
We take reasonable steps to ensure the accuracy and currency of the information we collect, use, and disclose. If you identify any errors or updates needed, please notify us promptly. We are not responsible for any consequences arising from outdated or incorrect information if you have not requested an update.
In certain circumstances, we may decline a request to access or correct personal information in accordance with privacy laws and our cost agreement. If we do so, we will provide an explanation as soon as possible.
Questions, Concerns, or Complaints
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us via the details provided on our website’s Contact Us page. We will take immediate steps to address any issues raised.
Policy Updates
We may update this Privacy Policy from time to time without prior notice. We recommend checking our website regularly for any changes.
